Month: February 2021

What Is The VCE Customer Experience?

What Is The VCE Customer Experience?

first_imgAs one of the EMC Federation companies, I am proud that VCE is taking part in this year’s Total Customer Experience Global Celebration, October 5-9. Our goal is to recognize our customers, partners and employees, and show our continued commitment to delivering a Total Customer Experience (TCE) that helps organizations take on the cloud era and achieve the better business outcomes faster.It’s All About ONEThat experience begins and ends with the simplicity of ONE. VCE engineers, manufactures, manages, supports and sustains our converged infrastructure products and solutions as one. Customers don’t have to deal with a tangled web of IT infrastructure. Instead, they get new levels of speed, availability, and flexibility to meet the demands of modern IT. Here is how one analyst sums up the VCE experience:“The quality of the VCE experience and the company’s solutions are reasons for its financial success, but also consider that repeat customers account for about 60% of the company’s sales,” wrote Charles King, president and principal analyst at Pund-IT Inc. “In other words, after initially buying and deploying VCE’s converged solutions, a strong majority of company clients come back for more.” – VCE’s Industry Analyst Day: A Year of Evolution and Growth, June 10, 2015Elements of the VCE ExperienceSo, what are the elements of the VCE experience? Right from the start, VCE designs systems that include state-of-the-art technologies from Cisco, EMC, and VMware. The designs follow strict architectural standards to match manufacturer specifications. Then, we build them as one, ready to run applications.VCE’s TCE really becomes visible once the systems are on premise. Simplicity is further enhanced with providing “single-call” support for the systems and the components. That covers all components and how they integrate together. Problems get fixed quicker, with less time required by support. Every time I meet with customers and prospects, they always tell me how important this aspect of the VCE experience is.“The VCE Support model has greatly exceeded our expectations,” said Rick Brandl, IT Director, Hunter Fan Company. “Having a single line of support to handle all three aspects of our infrastructure is tremendous, saving countless hours we can now spend on activities to help the business grow.”Click here to read how Hunter Fans prepares for business growth with VblockVCE Vblock®, VxBlock™ and VxRack™ Systems also are managed with one object view of the converged infrastructure using VCE Vision™ Intelligent Operations Software. The net result is a data center that’s easier to keep healthy, stable, optimized and secure.And all systems are sustained as one with a robust lifecycle assurance via our Release Certification Matrix (RCM), which ensures components maintain interoperability. Customers really enjoy this because it reduces their costs by 50%, and cuts the risk of downtime associated with updates.Our TCE is never idle because we’re always innovating to keep up with customers’ needs. During the past year, the simplicity of the VCE Experience was extended to transformative new products and solutions. These include hyper-converged use cases with VCE VxRack Systems, converged solutions, and scale-out data centers with VCE Vscale™ Architecture.The bottom line for VCE is that TCE is what we live by —it’s the unique customer experience that defines VCE.last_img read more

What Is Stumping Small Businesses in Their IT Journeys

What Is Stumping Small Businesses in Their IT Journeys

first_imgMay is Small Business Month. Dell is celebrating with a four-part series discussing hot trends in small business. Stay tuned for next week’s piece or read the previous two pieces:How to Know When Your Small Business is Ready for a ServerVirtual Reality Revolutionizes Small Business LandscapeIn Dell’s 30+ year history, the small business landscape has changed dramatically. When Dell started our journey as a small business ourselves, the very way that small businesses conduct their business looked completely different.Small businesses are now reliant on technology, not just to support their business, but to run their businesses entirely.In our ongoing effort to support small businesses (not just during May – Small Business Month – but all year), we enlisted Laurie McCabe, analyst and co-founder at SMB Group, to explore the evolving challenges of IT for the small business community.McCabe’s piece entitled “Ready, Set, Grow: Getting the Tech Expertise Small Businesses Need” highlights that just figuring out which IT solutions their business needs is a top three concern for small business owners.“Technology has become a critical business necessity for small businesses. But to get the best outcomes from technology investments, these companies must sharpen their focus and understand what solutions can best help their business,” she notes.As the leader of North America small business at Dell, I oversee our two small business sales hubs in Nashville, TN and Round Rock, TX. I have seen firsthand how choosing the right IT solutions can be instrumental in the growth and success of a small business.Check out McCabe’s piece for greater insight into what’s stumping small businesses in their IT journey.And watch this video to hear how small business owner Rakia Reynolds relies on her Dell advisor to help tailor solutions, with the right products and services, for her business.last_img read more

Cloud Enabled, High Performance, Simple to Use – Continued Innovation Keeps Dell EMC Data Protection Appliances on Top

Cloud Enabled, High Performance, Simple to Use – Continued Innovation Keeps Dell EMC Data Protection Appliances on Top

first_imgDell EMC’s relentless focus on continued innovation is why customers see Dell EMC as a partner, rather than just a vendor, and stay with us for the long term. Dell EMC delivers simply powerful data protection that scales as our customers’ data grows and provides the flexibility our customers need as their environment and data protection needs evolve and increasingly move to the cloud. While Dell EMC is the unquestionable leader in data protection appliances with close to 60 percent market share[i], it’s our customers and their unique needs that keep us innovating to extend and improve our performance and scalability.Founders Federal Credit Union Achieves High Dedupe Rate with Data Domain and DPSFounders Federal is a regional financial institution that started in 1950 and has now grown to more than 30 locations in North and South Carolina. While working with Dell EMC Engineers, Founders Federal became aware of some gaps in their data protection strategy. “Today’s benefit of using Dell EMC Data Protection Software combined with Data Domain is the ability to deliver a deduplication rate of 72:1.” – Bob Bender – CTO – Founders Federal Credit Unionhttps://vimeo.com/291809764/39cbb5a6e8“We have been a Dell EMC customer for 10 years and I see the partnership with Dell EMC and Founder’s Federal growing as the amount of data we need to protect continues to grow. We also appreciate the fact that Dell EMC does not rest on their laurels and continues to innovate with improved performance and cloud extensibility, which ensures that our data protection needs will continue to be met. The future with the Dell EMC Data Protection is very bright.” – Bob Bender – CTO – Founders Federal Credit UnionFieldCore, a GE company avoids disaster with Dell EMCFieldCore, a GE company, maintains and services powerplants all over the planet. In 2017, with Hurricane Irma bearing down on the state of Florida, FieldCore was concerned about their current backup strategy. FieldCore switched to a Data Domain centric backup strategy, creating a secondary site away from the hurricane’s path replicating their data before Hurricane Irma arrived. Their secondary site was up and running quickly – in less than four days – before Hurricane Irma made landfall in Florida.“We went from a 4:1 deduplication ratio to a 41:1 deduplication ratio with Data Domain. We saw backups go from taking upwards of 24 hours to complete to 98 percent of our backups completing in less than one hour. This allowed us to replicate our data before the storm actually hit.” – Kerry Johnson – Senior Systems Engineer – FieldCore, a GE company“We were very happy with how Dell EMC worked with us to get ahead of the storm. Dell EMC has been and will continue to be a long-term partner in managing and protecting our IT infrastructure. I am very confident that Dell EMC will continue to innovate; and their data protection solutions will meet our needs as our environment evolves.” – Kerry Johnson – Senior Systems Engineer – FieldCore, a GE companyCollege Boreal loves IDPAReliable, uninterrupted access to data at 42 campus locations in 28 cities is essential to running operations smoothly at College Boreal. College Boreal needed an integrated backup and recovery solution to lower backup times, along with hardware and IT support costs, while providing simplified and intelligent backup administration. When rapid virtualization led to growing backup windows and IT support costs, College Boreal turned to Dell EMC’s IDPA, which dramatically improved backup speeds and efficiency. As a result, backup times were slashed from five hours to two hours, data deduplication reduced backup storage from 20.5TB to 95.7GB – with a compression factor of 219 percent, and power consumption costs also decreased significantly.“The Dell EMC IDPA provides one stop for easy-to-use, reliable and high-speed backup. That’s invaluable to us. We were up and running with little to no effort and our numbers seem unbelievable! Our nightly backup window completes in half the time. We can’t feed data fast enough to the IDPAs.” – Benoit Bonin, IT director at College Borealhttps://vimeo.com/287234830/3f7174d328Presidio and Dell EMC’s Data Protection…Better TogetherPresidio is a premium provider of digital transformation solutions deployed in a multi-cloud world as a service. They realized significant performance improvements for their customer base by relying on Dell EMC IDPA. With IDPA, Presidio witnessed customers cut down their backup and restore times by up to 20x, and realize deduplication ratios ranging from 30x to 60x.“We have been part of the Dell EMC family for more than 14 years. Dell EMC provides our customers with a full array of datacenter products that our customers take advantage of. Dell EMC’s products, combined with Presidio’s architects, professional, and managed services make for a very smooth implementation. Customers are looking for solutions that are very easy to install and very easy to manage, and we have found that Dell EMC delivers on this promise with IDPA.” – Raphael Meyerowitz, Vice President, Office of the CTO, Presidiohttps://vimeo.com/282787401/eb0cbfc67cContinued InnovationGiven the needs of our customers are constantly changing, we’re constantly innovating to meet those needs. In fact, we’ve announced new enhancements to our appliance portfolio. We’ve expanded the ecosystem for long-term retention in the cloud with Cloud Tier, Cloud Disaster Recovery, and in-cloud data protection with Data Domain Virtual Edition, as well as more virtualized environments and more platforms. We also enable more efficient capacity management for customers expanding to the cloud with Cloud Tier, with a free estimator tool. And, we now make it simpler to manage all your data protection appliances – on-premises and cloud – all from a single UI.Our appliances also offer enhanced performance for Instant Access / Instant Restore, as well as faster restores from on-premises appliances and faster recovery from the cloud, enabling our customers to meet more stringent SLAs. And, we have made it easier for mid-size organizations and remote offices to attain enterprise-level data protection at a lower cost-to-protect with more capacity, networking and backup options for our Data Domain DD3300 appliance designed specifically for those markets.To learn more about the latest enhancements to Dell EMC appliances, please view:Dell EMC Data Protection Appliance Press ReleaseSilicon Angle VideoData Protection Appliances InfographicData Domain announcement blogIDPA announcement blogHaving confidence that all of your data is protected is essential to everyone working in IT today. Dell EMC data protection’s continued innovation provides that confidence whether your data is in virtual, physical or cloud environments. Dell EMC Data Domain and IDPA provide you with simply powerful data protection at the lowest cost-to-protect,To learn more about Dell EMC’s Data Domain or IDPA check us out on the web or talk with your Dell EMC Sales Rep.[i] IDC WW PBBA Tracker, Q3, December 20, 2018 (Based on Dell EMC market share for the last 4 quarters for World Wide Purpose Built Backup Appliances of 59.2%)last_img read more

The Power to Probe the Secrets of the Universe

The Power to Probe the Secrets of the Universe

first_imgUnderstanding our universeParticle physicists study subatomic particles such as quarks, electrons and neutrinos that serve as the building blocks of our universe. Understanding the structure and interactions among elementary particles and fields — at the smallest distance scale and highest attainable energy — can help unlock the secrets of the universe.For many years, the Dutch National Institute for Subatomic Physics (Nikhef) has conducted research into the universe’s elemental building blocks, their mutual forces and the structure of space and time. Nikhef’s work involving the Hadron Collider at the CERN accelerator complex in Geneva, Switzerland, helped confirm the existence of the Higgs boson, one of the particles thought to play a key role in all physical forces.Not surprisingly, exceptional computing power and data analysis capacity and speed are essential for Nikhef.“Every year, we receive dozens of petabytes of raw data from various scientific research institutes,” explains Tristan Suerink, IT architect at Nikhef. “It’s only through many calculations that we can understand the data. All of these must be processed and shared with thousands of researchers around the world.”Never-ending need for powerNone of the interactions Nikhef studies are visible to the naked eye. The work is almost incomprehensible to anyone outside of physics. To accomplish its mission, Nikhef’s scientists constantly need more high-performance computing (HPC) power to process the exponential increases in raw data.Today, the organization processes 10 petabytes of raw data annually. By 2020, that will double — and it will multiply 5x by 2025.“We are always looking for as much computing power as possible for our budget. Memory, network, calculation capacity and storage are the most important for us.”— Tristan Suerink, IT Architect, NikhefTo meet its requirements, Nikhef recently expanded its IT infrastructure with 93 Dell EMC PowerEdge R6415 servers, featuring AMD EPYC™ 7551P processors.“The design of the Dell EMC PowerEdge R6415 met both of our selection criteria: CPU performance and the high I/O bandwidth available,” notes Suerink. “Moreover, we want CPUs and servers that guarantee four years of solid performance with full deployment.”Greater processing efficiencyBecause Nikhef’s work is so critical, the organization extensively tested demo units of the PowerEdge servers before putting them into production. A single server running on the EPYC architecture and 32 cores offered the best price-performance ratio — essential for an organization that’s trying to maximize the value of every euro spent.By choosing a single-socket design, Nikhef ensured that the servers’ entire processing capacity could be tapped for data analysis. This makes the solution 20 percent more efficient than any dual-socket system.“More effective computing power with Dell EMC means that scientists can analyze data more quickly and ultimately do more research.”— Tristan Suerink, IT Architect, NikhefIncreased returns fund more researchParticle physics is reshaping the way we view our universe. In addition, it’s had a far-reaching impact on other fields ranging from medicine and computing to sophisticated security applications such as advanced scanning techniques and nuclear inspection and oversight.As a research organization, funding for Nikhef is constantly a challenge. With Dell EMC PowerEdge servers, Nikhef is maximizing its return on investment.“Our Dell EMC servers are reliable, so users can work longer and do more calculations. It’s the reliability, uptime and quality of delivery that are important to us.”— Tristan Suerink, IT Architect, NikhefRead the case study to learn more about Nikhef’s Dell EMC implementation. For additional information about PowerEdge servers, visit dellemc.com/servers. Join the conversation on Twitter @DellEMCservers.last_img read more

Vaccine skepticism lurks in town famous for syphilis study

Vaccine skepticism lurks in town famous for syphilis study

first_imgTUSKEGEE, Ala. (AP) — The coronavirus immunization campaign is off to a shaky start in Tuskegee, Alabama. Area leaders point to a lingering distrust of medicine that is linked to a 40-year government study here that used unknowing Black men as guinea pigs to study syphilis. Several people in the mostly Black city are trying to set an example by getting vaccinated. One of those is Black Tuskegee attorney Fred Gray. Gray is the one who filed a lawsuit on behalf of the men affected by the syphilis study that resulted in a $9 million settlement. The now-90-year-old Gray stresses that the syphilis study and the COVID-19 vaccine are completely different.last_img read more